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Quick Start

Your Sailfish team handles onboarding end-to-end — from account provisioning to connecting your stack. Here's what the journey looks like.

Step 1: Get Your Account​

Your Sailfish team provisions your account and schedules an onboarding call. During onboarding, they'll connect your customer support tools, engineering systems, and instrument your code.

Once your account is active, sign in at app.sailfish.ai.

Step 2: See Your First Issue​

Once your CS tool is connected, customer reports automatically flow into Sailfish. When a report comes in, Sailfish matches it to the user's session and correlates the technical context — frontend interactions, backend traces, exceptions, and network requests.

Navigate to the Issues page to see problems surfaced from customer reports. Click into any issue to see affected users, occurrence history, and the full engineering context.

Don't have instrumentation yet?

You can still explore the platform using demo data provided during onboarding. Ask the Sailfish team to enable it for your account.

Step 3: Understand Impact​

Click on any issue to see its blast radius:

  • How many users are affected — including those who never reported it
  • When it first appeared and how often it recurs
  • Which devices and browsers are impacted
  • Severity classification based on user impact

This is what makes Sailfish different — you don't just see the error, you understand who it hurts and how badly.

Step 4: Automated Monitoring​

During onboarding, the Sailfish team configures monitoring workflows tailored to your team's priorities. These workflows continuously watch for error spikes, failing endpoints, funnel dropoffs, and other conditions — and alert the right people when something goes wrong.

Learn more about workflows →

What's Next?​

Now that you've seen your first issue and set up monitoring, unlock more value by connecting your stack: