Messaging & Alerts

Connect messaging and notification channels to get alerted when issues arise and keep your team in the loop.

Supported Channels

Channel	Status	Use Case
Slack	Available	Real-time alerts with acknowledge buttons
Email	Available	Alert digests and escalation notifications
Webhooks	Available	Custom integrations with any system

Slack

Slack is the primary alert channel for most teams. When a workflow fires, Sailfish sends a message to your configured channel with:

• Severity indicator (critical, warning, info)
• Alert details and context
• A direct link to the issue in Sailfish
• An Acknowledge button to confirm the alert was seen

Setup

1. Open the Slack integration settings in the Sailfish dashboard
2. Click Connect Slack
3. Select the workspace and authorize Sailfish
4. Choose a default channel for alerts (individual workflows can override this)

Quick link

Open Slack Integration Settings →

Once connected, Slack is available as a notification channel in Workflow Automation and as a destination for manual notifications from Triages and Issues.

Email

Email notifications are sent to one or more addresses when a workflow condition is met. Useful for escalation paths and stakeholder notifications.

Configuration

Email notification settings are managed in two places:

1. Per-workflow — When creating a workflow, you can add email as a notification action and specify recipients
2. Account-level — Navigate to Settings > Notifications to configure:
   • Which email address receives notifications
   • Notification frequency (immediate, daily digest, weekly digest)
   • Which event types trigger notifications (new issues, status changes, workflow alerts)

Webhooks

Webhooks let you send Sailfish alerts to any HTTP endpoint — PagerDuty, Opsgenie, Microsoft Teams, or your own custom systems.

Configuration

Configure webhook endpoints in Settings > Notifications. Each webhook receives a JSON payload with:

• Event type
• Issue or alert details
• Severity and priority
• A URL back to the relevant page in Sailfish

Notification Settings

Navigate to Settings > Notifications to manage your notification preferences:

Setting	Description
Email notifications	Enable/disable and set frequency
Webhook endpoints	Add, edit, or remove webhook URLs
Event filters	Choose which events trigger notifications

These settings apply to your account. Each team member can configure their own notification preferences independently.